smallfire: design strategy, research & methods to support participation


Archived entries for service design

Design Practice for Social Innovation

 

I recently ran a workshop at the SOCANZ Auckland Innovation Conference titled Design Practice for Innovation:. The focusing question for the workshop was: How can we use creative design approaches to co-create value?

With workshops at the conference lasting only 90 minutes the aim was to provide participants with:

  • A hands on introduction to some core principles, practices and process of design
  • An exploration of the potential benefits in the context of social innovation and how participants might apply (or be applying) aspects of this in their own contexts
  • Pointers for where to go to learn more

Max Adler of Imminent Service Design helped facilitate the session (thanks Max!) and we with worked with 30 fabulous participants from a range of community and social sector organisations from across New Zealand.

Design is an action-based practice and best explored through experiential rather than theoretical means. In this vein the workshop was hands-on and included two ‘Design Doing’ activities (User Journey Mapping & Prototyping). These activities enabled participants to reflect on some of the core principles and practices of design – as well as how they might be applied in their own context – on the basis of (a little!) hands-on experience.

Continue reading…

Design Guides, Frameworks & Toolkits: A Working Resource List

One of my recent projects has been the development of a (soon to be available) participatory design framework for Youth Mental Health Promotion research developed in collaboration with the Inspire Foundation and the Young and Well Cooperative Research Centre in Australia. As part of prior research for the project I collated a selection of examples of design toolkits and guides that I thought I would share here. Some of them have a particularly inclusive or participatory focus, others are more classic tool kits and guides. I know there are many others out there so please feel free to point to more! Thanks.  Continue reading…

8 Themes from Service Design 2012 #SD12

Spatial TouchPoint Mapping : audience participation for our Service Design presentation

Getting the audience into 'Spatial Touchpoint Mapping' as part of our presentation at #SD12 : Image care of @docbaty

Some organisations and practitioners have been effectively practicing Service Design for years. However in terms of its profile as a design practice Service Design is still in its infancy in Australia and New Zealand. As such it was great to be part of the second Australian Service Design Conference, organised by Donna Maurer and Steve Baty, which took place on the 4th of May in Melbourne. Like all the UX Australia conferences, the conference focused on creating a platform for local practitioners to share experiences of actual (service) design projects. Continue reading…



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