Services

DESIGN STRATEGY AND CONSULTING

Design is a kind of thinking and a set of tools and approaches that can be broadly applied to investigate, reflect and intervene.

I combine a background in design, training and research to provide a range of design consulting services including:

* helping organisations to take a collaborative approach to the design of organisational process, strategy, products and services with a focus on how key stakeholders (internal, external, community members) can be actively involved

* design and delivery of participatory design workshops

* design research programs and community and stakeholder engagement strategies

* strategic, participatory design and research consulting on design projects

* training, consulting and mentoring on design process and design research methods (drawing on participatory design, user experience, interaction design, human computer interaction and agile techniques)

My approach to design is grounded in the philosophy of participatory design and workshops and training sessions are visual, energetic, proactive and participatory.

Examples of recent projects are provided below, please also see my Linkedin Profile for background and recommendations:

Inspire Foundation (2011) Service Design Strategy for NextGen ReachOut: Workshop design and faciliation

Digital Eskimo (2011) Consulting on Internal Design Training Process

Change Agents (2011) Design and Facilitation of participatory design workshop with cross section of local design community, delivery of road map for Change Agents project to better support sustainable design practices in Australia (documented on the Change Agents Blog)

Object Gallery (2010) Participatory Workshop Design with a range of Educators: How to bring Design Thinking into primary schools

Inspire Foundation (2010) Participatory Workshop Design: Supporting the participatory development of a campaign for and by young people to promote social cohesion

CINSW (2010) Stakeholder Engagement/Strategy for social media, design of Co-design workshops (in collaboration with zumio)

Vodafone (2010) Design of Mobile Diary research project and strategic support in the development of internal design research (codesign) workshops to integrate research into organisation through personas and scenarios (in collaboration with Redrollers Research)

Westpac (2010) Design of Mobile Diary research project (in collaboration with Redrollers Research)

Cancer Institute of NSW (2010) Stakeholder Engagement/Strategy for Online services (in collaboration with zumio)

Inspire Digital (2010) Stakeholder engagement (Design of Participatory co-design workshops)

Inspire Digital (2009) Design process review (workshops and documentation)

Digital Eskimo (2009) Training program review & delivery

Zumio (2009) Consulting on Social Media Workshop Design

Windlab Systems (2008) Organisational Strategy  documentation and workshop facilitation (whilst employed at Digital Eskimo)

Artbank (2008) Workshop design and Facilitation, – Using social media in your organisation (whilst employed at Digital Eskimo)

UTS (2008) Workshop design and facilitation – New Newsroom Website (whilst employed at Digital Eskimo)

UTS (2008) Workshop design and Facilitation, development of Design Research Strategy for community involvement program (whilst employed at Digital Eskimo)

UNSW (2008) User Experience Strategy Overview – Research Website (whilst employed at Digital Eskimo)

Guide Dogs ACT/NSW (2008) Workshop design and Facilitation, development of Design Research program, Social Media Strategy Advisor (whilst employed at Digital Eskimo)