Over the last few years I have had the opportunity to gain insight into the exciting challenges and changes being navigated by libraries through a close relationship with UTS Library, and co-design projects with AUT and Hurstville Libraries. These three organisations, like others around the world, are doing fantastic work exploring and responding to the changing face and role of libraries by working collaboratively with their staff, stakeholders and communities to co-design the library of the future. Continue reading…
[Edited October 25 to provide some context for the post]
Last week I had the pleasure of presenting at the Library and Information Association of New Zealand Aotearoa national conference in Hamilton. The presentation described the principles behind a design-led organisation, different ways in which you could apply design approaches to shape your organisation and its services, and how libraries in particular are taking up these tools and strategies. At the end of the presentation an audience member asked for examples or case studies of libraries using different design methods and approaches (assuming the word design encompasses what others might call a user experience or customer experience perspective).
In response I’ve assembled the below (non-exhaustive) list of case studies and examples, gathered over the last few years whilst working with libraries. Examples cover libraries looking to improve current user experience of search interfaces through to co-designing the future of their library with their community. Please send me other links/examples to add. At this stage the examples are presented in no particular orde
Libraries: A Canvas for Creating Meaningful User Experience, Amanda L. Goodman, UX Magazine May 2013
McKay, D., & Conyers, B. (2010). Where the streets have no name: how library users get lost in the stacks. Originally published in Proceedings of the 11th Annual ACM SIGCHI NZ Conference on Computer-Human Interaction (CHINZ 2010), Auckland, New Zealand, 08–09 July 2010 (pp. 77–80). New York: ACM.Available from: http://doi.acm.org/10.1145/1832838.1832852image
In co-design those impacted by design are invited to become active participants in the design process. People are able to contribute to the shape and the direction of the design, regardless of their design expertise. In this way co-design can be considered a democratisation of the design process. Design opens up to include users and other stakeholders as idea generators, decision makers and partners.
At this years UX Australia conference in Melbourne Natalie Rowland (@redrollers) and I had the opportunity to share some of the key principles and concepts that underpin our approach to co-design. Our presentation, Doing Co-design, What, Why, with Whom and How focused on the role of different tools and methods to enable participation by stakeholders and users in the design process. We also looked at how the tools, triggers and scaffolds we use and the approach we take is shaped by different contexts and considerations.
Nat and I covered examples from recent projects including the co-design of HIV testing services with Australian men, the co-design of online youth mental health programs with young people and mental health professionals and an organisational wide co-design training for program for librarians, aimed at preparing them to become co-designers themselves.